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Your Rights and Our Commitments

At khelo24bet, the legal framework governing your account is written to be clear, fair, and enforceable under applicable Indian law — access and eligibility depend on local law…

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khelo24bet Your Rights and Our Commitments
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you need clarification on any clause, wish to dispute a decision, or want to exercise a right under applicable law, our support team has dedicated routes for legal and compliance queries. Response times for formal legal requests may differ from standard account support — we aim to acknowledge within two business days and resolve within fourteen.

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Email for Legal Queries

Send your formal request or policy question to our legal inbox. We aim to acknowledge receipt within two business days and provide a substantive response within fourteen calendar days of receiving your message.

Live Chat — Account Issues

Our live chat team handles account-level queries around the clock. For matters requiring a paper trail — disputes, data requests, or account closures — they will escalate directly to the legal team on your behalf.

Written Correspondence

Formal written requests, including data-access demands or account-closure notices, can be submitted through our support portal. All submissions are logged with a reference number so you can track progress at any point.

ACCOUNT SECURITY PRACTICE

How We Protect and Handle Your Data

khelo24bet applies layered security and transparent data practices across every account. From the moment you register to the point you request data deletion, each step is governed by a documented internal policy…

Data Collection Scope

We collect only the data required to operate your account — name, contact details, payment identifiers, and transaction history. We do not collect data beyond what is necessary for account verification and regulatory compliance in the jurisdictions where we operate.

Cookie and Tracking Policy

Our platform uses session cookies to keep you logged in and analytics cookies to understand which sections of the lobby you visit most. You can adjust cookie preferences from the settings panel; disabling analytics cookies does not affect core account functionality.

Account Security Standards

Passwords are stored as salted hashes and never in plain text. Two-step verification is available for your account — we encourage you to enable it from your profile settings to reduce the risk of unauthorised access to your wallet and transaction history.

Data Retention Period

Transaction records and account data are retained for the period required by applicable financial and gaming regulations. Once that period expires and your account is closed, data is deleted from our active systems and purged from backups on a rolling schedule.

Your Right to Access and Correct

You may request a copy of the personal data we hold on you at any time through the support portal. If any detail is incorrect — such as a name spelling or contact number — submit a correction request and we will update the record within seven business days.

Dispute and Escalation Path

If you believe a transaction was processed in error or that a policy was applied incorrectly to your account, raise a formal dispute via the legal inbox. We document every escalation and provide a written outcome with the reasoning behind the decision.

Answers to Your Policy Questions

These are the policy and rights questions we hear most often. If your question is not covered here, our support team can route it to the appropriate legal contact within the organisation.

Your account is governed by applicable Indian law. Access and eligibility depend on local law and are available where local law permits. In the event of a dispute, the governing jurisdiction is stated in the full terms of use document accessible from your account dashboard.

Submit a data-access request through the support portal or via the legal email inbox. We will compile your account data — registration details, transaction history, and communication logs — and send it to your verified email address within fourteen calendar days.

Yes. Once your account is closed and any mandatory retention period under applicable regulation has passed, you may request full data deletion. We will confirm in writing when active records have been removed and when backup purging is scheduled.

We will notify you at the email address registered to your account before any material change takes effect. The notice will explain what changed and why. Continued use of your account after the stated effective date means you accept the revised terms.

Contact the legal inbox with your account reference number, the date of the transaction or decision in question, and a brief description of your concern. We acknowledge formal disputes within two business days and aim to provide a written outcome within fourteen.

Payment identifiers are stored using encryption standards consistent with financial industry norms. We do not store full card numbers or UPI PINs. Paytm and PhonePe tokens are held only for the period needed to process reversals or chargebacks on your account.

Contact live chat immediately so the team can freeze your account while we investigate. Separately, change your password and enable two-step verification from the security settings panel. We will review your recent transaction log and provide a written report of our findings.

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